Category Archives: Research

Crisis communications papers: Agro-Communication and the National Education Association’s Crisis Communications Guide & Toolkit

05 Saturday Sep 2015

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Two new papers related to crisis communications are presented today by the ‘Crisis Analytics’ blog.

The first one is about crisis communications in Agribusiness and it was presented during the Third International Scientific Conference EMPLOYMENT, EDUCATION AND ENTREPRENEURSHIP.

The title is CRISIS COMMUNICATION IN AGRIBUSINESS, MEDIA AND CONSUMERS and the authors are Dragana Jovanovc and Vesna Baltezarevic.

ABSTRACT:  Food safety became media question par excellence considering seriousness of this question and how many people are interested in it. Unfortunately, in lack of trustworthy information, consumers relay on media stories which, by its nature, going out of information frame towards sensationalism and disinformation. This paper consider different paths in agro-communication and possibilities to overcome information gap between food producers, media and consumers, considering information laxity within first ones, communication methods of media and growing fear for health by third part. In a word, we analyze communication weakness of agro-companies in crisis, unseriousness of mass media in these vital questions (including incompetent sources and politicization of health issues)and consumer who (overwhelmed with different information) can`t select trustworthy sources. We will, also, briefly consider methodology of creating panic among public, but also a methodology that can help agro-companies to influence on their own public image (and d food producing too).

The second one is a university thesis by Ashley Crockett-Lohr and the title is SOCIAL MEDIA AND CRISIS COMMUNICATION: AN UPDATE TO THE 2000 NATIONAL EDUCATION ASSOCIATION’S CRISIS COMMUNICATIONS GUIDE & TOOLKIT.

The thesis is available here: CrockettLohrA_2015-3_BODY

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Advances in risk and crisis communication

12 Wednesday Aug 2015

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A new article related to crisis communications was published in the International Journal of Risk Assessment and Management. The title is ‘Advances in risk and crisis communication’ and the author is Sweta Chakraborty.

You may find below the abstract:

This article describes how advances in social and decision sciences have enhanced the understanding and development of risk communications. It takes into account how the public perceives and assesses risks are integral for industry communication plans. Specifically, the impact of trust on how the public will perceive risks and interpret relevant communications is evident and the effect is particularly poignant in crisis situations. It is therefore necessary to consider levels of trust in sources of information, as well as understand the post-trust environment when designing communications. Dedicated efforts to re-build trust are crucial to address both expected and unexpected operational and potential future risks. Future challenges in crisis risk communication will have their own unique circumstances, but a common thread is better pre-crisis planning involving the understanding of public perceptions of risk to deal with communication challenges that will inevitably arise.

The paper is available here: http://www.inderscienceonline.com/doi/abs/10.1504/IJRAM.2015.069019 

Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication

11 Tuesday Aug 2015

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A new article related to crisis communications was published in the Journal of Risk Research. The title is ‘Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication’ and authors are H.E. Stubbéa, M.L. van Emmerika & J.H. Kerstholtab.

You may find below the abstract:

Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.

The paper is available here: http://www.tandfonline.com/doi/abs/10.1080/13669877.2015.1071865#.VcoHT0I1ZQA