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Daily Archives: August 11, 2015

Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication

11 Tuesday Aug 2015

Posted by Dimitris Agrafiotis in Crisis, Research

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crisis communications, crisis management, risk awareness, risk communication

A new article related to crisis communications was published in the Journal of Risk Research. The title is ‘Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication’ and authors are H.E. Stubbéa, M.L. van Emmerika & J.H. Kerstholtab.

You may find below the abstract:

Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.

The paper is available here: http://www.tandfonline.com/doi/abs/10.1080/13669877.2015.1071865#.VcoHT0I1ZQA

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Only about crisis communications

11 Tuesday Aug 2015

Posted by Dimitris Agrafiotis in Crisis, General

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crisis, crisis management

“When you face a crisis, you know who your true friends are” said Magic Johnson a few years ago. Well, he’s totally right but I would like to add that when you face a crisis, you find out who you really are . If you are a communicator, you live and breathe for these difficult moments where you have to show all the skills and the experience you have acquired all the previous years.

A crisis makes a communications professional necessary if he/she knows what to do. If not, this person opens the door to hell.

This blog intends to present good and bad practices of crisis management focusing on the communications side, academic papers, books, testimonials and relevant articles from other sources.

I hope you enjoy it.

Please feel free to send me your comments.

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